Tag Archives: Drive thru

“Is That It?”, A Lesson from the Drive-Thru

We recently went through a drive-thru to order ice-cream for the family.
We have 5 to order for and sometimes it is difficult to have everyone’s order ready by the time you get to the window.

After placing an order for 2 vanilla ice-cream cones the drive-thru attendant says to me, “Is that it?”
I said, “No. Just a moment please.”

I then asked for 2 chocolate cones, and before I could open my mouth again the attendant says, “Is that it?”
At this point I am starting to get aggravated and said, “No, we have one more order.”
“I would like a mixed cone please and yes, that is it!”

Apparently, that guy was ready to end his shift and go home or just plainly didn’t care if they made any sales that day or not.
He was looking to do the minimum amount of work required to get the job done.

When I pulled up to the drive through to get my order, I had a gentle conversation with the guy and tried to help him out.
“You know, you will probably get more orders and have happier customers if you start asking them, ‘What else can I get for you?’ or ‘Would you like anything else?'” “You might even get complimented on and even promoted.”

I didn’t say it in a mean way. I was just attempting to teach him a lesson on how to properly serve others.

I’ve had to teach my kids the same lesson every now and then.

The other day my teenage son was helping me with some yard work.
After he completed his little part he came to me and said, “Is that it?”
Just like the drive-thru attendant, he was ready to be done and get back to his thing.
I looked at him and said, “How about asking, ‘Is there anything else that I can help you with dad?'”
I then explained the importance of thinking of others, rather than yourself and always doing more than expected.

How about you? Have you had a similar drive-thru experience, either at a restaurant or with your child?


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